The Most Trusted Cryptocurrency Platform
We always aim to provide a high standard of care in our services. Our customers’ problems and views are important to us. Atheleum wants to resolve it to your satisfaction, learn from it and improve our business and customer experience in the future. Atheleum commits to:
MAKING A COMPLAINT
All complaints, whether they concern our services, our customer service, or our employees, agents or officers, should be made by filling in the form. When making a complaint, you will be required to provide the following information:
HOW WE HANDLE COMPLAINTS
The Compliance Officer (further - the CO) or other relevant employees with permission of CO after getting your complaint will start investigating it. We will acknowledge a Complaint within 5 working days. We will keep you informed about the progress; provide relative information and reasonable investigation time. When we have finished analysing, we will arrange to discuss the outcome, and write to you with:
You should make a complaint as soon as you can after the date on which the event occurred or came to your notice. If you complain more than three months later, we may not be able to investigate properly. But we shall also consider whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.
At any stage during the process, if you are not happy with the way the service is dealing with your complaint, you can reach Atheleum Compliance Officer at (firstname.lastname@example.org).
CONFIDENTIALITY AND DATA PROTECTION
QUESTIONS AND FURTHER INFORMATION
If you have any questions or require further information about any aspect of this Complaint Policy or about our Complaint Procedure, please contact us.